Frequently Asked Questions

These are some common questions that we get in our dental office. If you are curious about a specific service we offer in our practice please see our services page. If you have any questions please don’t hesitate to call us at (214) 548-5400.

What dental insurances do you accept?

We accept the following dental insurance plans:

Assurant DHA
Delta Dental Premier
Delta Dental DPO
Delta Tricare
Blue Cross Blue Shield
Cigna Radius
Citizens Security
Dearborn National
Metlife PDP
Metlife Tricare
DBP/United Healthcare National PPO
Unicare 300
United Concordia
Dental Select Signature
All other PPO insurances accepted

Please give us a call at (214) 548-5400 with any insurance questions!

How long will I be numb after my visit?

Local Anesthesia was placed where the procedure was done, and will last about 2-4 hours after it was administered.  As a rule of thumb, you should always wait before eating to let the anesthesia wear off. Trying to eat before this could result in soft tissue damage because you are not able to feel all of your mouth.  It is especially important to monitor your child if this is their first time being numb.  Small children are prone to play and bite their lips/cheek/tongue while numb because they do not fully understand the concept.  Watch them closely on the drive home and the hours after the procedure if they have been numbed.


What can I expect on my first visit?

Please bring your dental insurance card and ID and arrive a few minutes early to complete paperwork.  Your initial appointment will be an exam, appropriate x-rays, and often a basic cleaning.  We like to be thorough on your first visit and therefore it may take up to 1-2 hours to complete, so please plan accordingly.  If you have periodontal disease or need additional treatment there is often the option to complete the necessary treatment the same day.  However, some days are more busy in which case you will be rescheduled to come back as soon as possible. We also offer a complimentary benefits check if you file with insurance so you are aware of all your benefits! 

How much does treatment cost?

It’s very difficult to give a quote for treatment over the phone because each treatment plan is very specific to the individual patient.  Also, every insurance coverage and policy is very specific to the patient and will change the out-of-pocket patient’s costs.

How do payment plans and in house financing work?

Depending on the treatment recommended, your payments can be broken down into an even schedule of payments, maximum of 5 payments.  For example a root canal can be broken up into 5 payments to be paid over 5 months. The first payment is due on the day you schedule your treatment. We do not finance initial appointments consisting of exam, x-rays, and a cleaning.  A credit card must be kept on file for in-house financing.

How can I whiten my teeth?

There are many modern day options to whiten your teeth.  1 hour In-Office Boost whitening is a high concentration whitening solution applied to your teeth for the fastest results.  Take-home custom trays are clear impression molds of your mouth that you wear at home with whitening solution.  The custom trays are typically more comfortable and contoured to your exact teeth for good results.  Clear strips are the simplest method to wear at home either from our office or bought over the counter, usually a rectangular shaped strip that are not custom designed for your teeth.  All methods will whiten your teeth over time, the varying strengths of concentration of the solution will dictate how fast your teeth whiten.  The stronger the concentration for long exposure time often creates temporary sensitive teeth.  For long lasting results, avoid coffee, tea, and red wine.

I am very scared of the dentist!

Nitrous oxide and oral sedation is an option for your comfort.  Nitrous oxide is very gentle and you can drive home yourself.  Oral sedation, you will be drowsy for the next 24 hours and need someone to drive you safely home.

Is there a broken appointment fee?

We reserve the right to charge $50 for a broken appointment.  Your appointments are very important to us and we hold 1 to 2 hours of time for your exams and procedures.  Please call 24 hours in advanced if you need to reschedule.

Why do I not qualify for a regular cleaning?

Regular Cleanings are typically recommended every 6 months for healthy mouths and will promote longevity of teeth in combination with good home-care consisting of brushing and flossing daily.

Deep Cleaning or scaling and root planning is performed to treat periodontal disease. We can tell if this is occuring by having routine x-rays taken and by measuring your gum pockets. This is where any pockets that are 4mm or greater with bleeding are a risk for the disease. There is a bacteria in the mouth that gets into the gum pocket and starts to eat on the bone causing bone loss to occur. This bacteria can not only cause enough bone loss to make the teeth mobile or cause loss of teeth but it can also get into the blood stream and cause other health concerns such as heart disease, stroke or respiratory problems. We treat this infection with the deep cleaning by using an anesthetic to make you comfortable and clean down below the gums along the root structure of the teeth making sure it’s free of any calculus and also cleaning out the infection. After the therapy you will be given instructions for home care and brought back for a follow up in 6 weeks. This will start you off for your routine maintenance cleanings to keep you in a healthy state.